Services
After Care Service
Relax & let us take care of you
After we have delivered your dream home, our work is not complete. Many architectural
practices treat practical completion as their moment to leave you to your own devices,
but we believe that the 12 months following are crucial to giving you a home that you
will love for many years.
Our Aftercare Service is designed to help you settle in to your new home with minimal
hitches and maximum comfort. You will have a dedicated contact within our practice
who will look after all aspects of your new home, whether a lightbulb won’t turn on
or a door hinge is stuck.
Settling In
Soon after moving in, we provide training
in the operation of key mechanical and
electrical equipment in your home. This will
demonstrate first hand how to use all of
your fantastic new home technology and
make the most of your home’s features.
You will also receive an Operations
and Maintenance Manual from the
contractor, which includes: certificates,
key contact details, final construction
drawings, warranty information, a
health and safety file and other
documentation you may require.
Defect Resolution
A house, though solid, is not static. Heat,
cold, moisture and vibrations can cause
movement in the structure which may result
in the development of small cracks or cause
moving parts to stick. To help keep your
home as perfect as possible, we ask that you
record a log of any defects which develop.
Towards the end of our Aftercare Service,
we book an appointment with one of our
architects to visit your home, go through
your defects log and arrange for them
to be remedied. Only then do we issue the
Final Completion Certificate and conclude
the contract between yourself and the
contractor.
Property Maintenance
Our studio manager and your primary
contractor will discuss property
maintenance options for key elements
within your home. This will maintain any
warranties and ensure the smooth running
of your house.
You can also request continued property
maintenance contracts following the
completion of our Aftercare Service, which
we will present for your consideration
near to the issue of the Final Completion
Certificate.
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