May 2018, Rev 1.
We are committed to protecting your privacy. We only use the information that we collect about you lawfully and in accordance with the General Data Protection Regulation 2018. We collect information about you so that we can process your enquiry efficiently and so that we can provide you with the best possible service.
We never collect special category data ( as defined by GDPR Website) about you without your consent. Any data you provide will be an indication you explicitly consent to us processing this information. The information that we hold will be accurate and up to date and relevant. You can check the information that we hold about you by writing to us. Should you find any inaccuracies, we will correct it or delete it promptly.
This policy outlines the way in which any personal data which we collect or that you provide, is processed and stored.
We carry out processing and storing of personal data in accordance with this policy.
What we collect
- Your name
- Your email address
- Your telephone number
- Your home address
- Information related to your property
Why we collect personal data
We collect the above information in order to perform our Architectural & Interior Design services and communicate with you at every stage and for other related purposes including updating and enhancing client records, analysis for management purposes and statutory returns, legal and regulatory compliance, we may obtain, use, process and disclose data about you or your property.
How we process personal information in accordance with data and protection laws
We keep a record of your information in order to carry out our Architectural & Interior Design services and we process the above information in a database called Infusionsoft, which is compliant with data regulations. You can view their policy here.
We will also send you invitations to events, newsletters, practice updates and general marketing material. You have the option to ‘opt-out’ at any time simply by pressing the ‘unsubscribe’ button which is located at the bottom of every email.
Security and Controlling your personal data
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
- To contractors, consultants and other third-party businesses who use the personal information in connection with the supply or potential supply of services to you.
- For any other purpose disclosed by us when you provide the information.
- With your consent
We will not sell, distribute or disclose your information to organisations outside of Dyer Grimes Architecture unless you have agreed that we may do so.
Where we store your personal data
Your personal data is stored on our server and is backed up by our IT department using the Cloud.
Any hard copy personal information is stored in our offices for two years after we have finished working with you. After two years we move the records to a BigYellow storage warehouse offsite. We store files of our client records for 6 /12 years after we have finished working with them, and you can view their GDPR policy here.
How long we keep your information for
We do not hold personal information for longer than necessary.
Project files are kept for a period of 6 or 12 years depending on the appointment document requirements and our liability period. We review the archive contents of this at least every 6 months. Once we are out of our indemnified period, the information is destroyed securely unless stated under special measures.
Cookies and IP Address
We use ‘cookies’ to help us track the patterns of behaviour of visitors to our site in order for us make continual improvements. These cookies do not contain any personal information and you can adjust your browser settings to restrict the use of them if you wish. We may also cookies for the purpose of Google retargeting.
We may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve the Site and to deliver a better and more personalised service. Some of the cookies we use are essential for the site to operate. They enable us:
- To estimate our audience size and usage pattern;
- To store information about your preferences, and so allow us to customise the Site according to aggregate preferences;
- To speed up your searches; and
- To recognise you when you return to the site.
The main cookies that we use provide us with valuable data about our website. These are from Google Analytics and are completely anonymous, telling us information such as how many people have visited our website and which pages are the most popular. This allows us to ensure that our website is doing its job and make improvements to help you use the site. This information is really useful to us, but if you would like to opt out, you can do so at http://tools.google.com/dlpage/gaoptout.
We also link to other websites such as Twitter, You Tube and WordPress where our blog is held. We’re pretty sure that they use the same kind of cookies but as these sites are not controlled by us, we cannot guarantee the cookies that they are using and suggest that you read their privacy policies to be absolutely sure.
We really hope that this is ok, but if you are really unhappy with cookies being used, the best way around this is to turn it off in your browser settings so that they are not used on any website. To do this, you can go to your privacy settings in either Tools or Options depending on your browser.
You have a number of rights under data protection law in relation to the way we process your personal data. These are set out in the General Data Protection Regulations.
You may request details of your personal information we hold at any time, simply by writing to Shelbey Joyce at [email protected].
If you believe that any information we hold on you is incorrect or incomplete, please inform us at your earliest convenience. We will promptly correct all information found to be incorrect. You may also inform us by email if you would simply like to opt’ out’ of all future correspondence.
You are entitled to ‘opt-out’ of any marketing material explained above that we send to you, simply by clicking ‘unsubscribe’ which is located on every email sent to you.